This Refund Policy explains how payments, cancellations, and refunds work on engagements with Profit Agentz. It applies to every custom software and AI system project we take on, alongside the signed proposal or statement of work for your specific engagement.

We work on fixed scope and fixed price, split across milestones. Because our work is bespoke and delivered in stages, refunds are handled per milestone rather than as a single all-or-nothing payment.

How Payments Are Structured

Deposit Refunds

If you cancel within 7 days of paying the booking deposit and before discovery work has started, the deposit is refunded in full.

If discovery has already begun, we refund the deposit less the work completed to that point, itemised so you can see exactly what was done and what it cost.

After discovery is delivered and accepted, the deposit is non-refundable, because the architecture, scope document, and delivery plan produced during it are yours to keep and to take elsewhere.

Cancelling Mid-Project

You may cancel an engagement at any time by writing to us. We stop work on receipt and issue a final reconciliation within 10 business days.

You are billed for milestones already delivered and accepted, plus any partially completed milestone at the proportion actually built. Anything invoiced beyond that is refunded.

On cancellation you receive everything produced up to that point: repository access, source code, design files, and documentation. We do not withhold delivered work over a disputed balance.

What Is Not Refundable

Third-party costs we pass through at cost are not refundable once spent. These are quoted separately before you commit and never marked up.

They include cloud hosting and infrastructure, domain registrations, developer program and app store fees, paid API or model usage consumed during the build, and any licensed assets purchased for your project.

Monthly retainers are billed in advance and can be cancelled with 30 days notice. The current month is not refunded, and no further months are charged.

If Delivery Falls Short

If a delivered milestone does not meet the agreed specification, tell us within 14 days of delivery and we will correct it at no additional cost. Rework against agreed scope is never billed as a change request.

If we cannot bring the milestone up to specification, you may cancel that milestone and we refund it in full. If we are the party who ends the engagement, all undelivered work is refunded regardless of stage.

Changes you request after a milestone is accepted are quoted separately as new scope, and are subject to this policy in the same way.

How to Request a Refund

Email us with your project name, the invoice or milestone in question, and a short description of the issue. There is no form to fill in and no fixed template.

We acknowledge every request within 2 business days and give a decision within 10 business days. Approved refunds are returned by the original payment method, typically within 5 to 10 business days depending on your bank.

Where this policy and your signed statement of work disagree, the statement of work governs.

Updates & Contact

This Refund Policy may be updated periodically to reflect changes in how we work or in legal requirements. Changes apply to engagements signed after the updated date, never retroactively to work already underway.

If anything here is unclear before you commit, ask us and we will put the answer in writing.